Phoenix, AZ
Full-time
Salary: $11.00 to $14.00 /hour


The Client Services Representative serves as the primary business contact for the client and is responsible for overall client satisfaction. The Client Services Representative is expected to consistently provide excellent customer service, build client relationships, represent client needs and goals to the team, and encourage new and repeat business opportunities.

Requirements:

  • 2 years client/customer service experience, and/or Associates degree in related area
  • Detail oriented
  • A professional, results oriented attitude
  • Strong analytical/decision making skills
  • Good documentation skills
  • Ability to effectively communicate with other team members
  • Plans and carries out responsibilities with minimal direction
  • Handles stressful situations and deadline pressures well
  • High level of initiative and work well in a team environment
  • Excellent written and oral communication skills
  • Technical competence (understand software, hardware, networks, etc.)

Responsibilities:

  • Client communications, conflict resolution, and compliance on client deliverables and revenue
  • Reviews all major deliverables to ensure quality standards and client expectations are met
  • Understands company capabilities and service, and effectively communicates all offerings to the client
  • Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations
  • Communicates the client’s goals and represent the client’s interest to the team
  • Ensures that client issues are dealt with in an efficient manner, informing the Department Supervisor of any problems that may arise
  • Obtains shipping quotes
  • Create and send client quotes
  • Monitors quotes, orders and client activity
  • Converts and handles client orders
  • Aware of opportunities for account growth and new business
  • Assists in allocating process
  • Assists with invoicing and accounts receivable process

To find out more about our company please visit www.unitedtissue.org

*Hours of operation Mon-Fri

Benefits available after mandatory introductory period, including Medical, Dental, Vision, 401K, and paid vacation time.

When applying please include a resume and pay requirements.

Pay DOE

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